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You can see reports related to your ticket sale i.e. number of tickets sold, available and cancelled tickets, Incomplete Order, Affiliate report, Re-engage report.
Reports for revenue are also available. You can see how many tickets are sold via which transaction method i.e. online, cheque, venue etc. with respective transaction and convenience fee.
To have a look, go to Event Dashboard >> Reports >> Overview.
Your total revenue is displayed on Event Overview page. For complete breakdown, go to Reports >> Overview.
Yes, you can see ticket sales by ticket types. Go to Event Dashboard >> Reports >> Overview.
To know this, go to Event Dashboard >> Reports >> Discount Used.
A CSV file will be downloaded to your system that will have all used discount details with associated discount types.
You can view your report under the ‘Reports’ section on your event dashboard.
You can view your report under the ‘Discount Used’ tab in the ‘Reports’ tab on your event dashboard.
You will receive a confirmatory email on the email ID used to buy the tickets. That mail will have option to print ticket. Additionally, you can login to Explara and view your tickets under ‘My Orders’ in your Account options.
You can edit and manage your tickets by clicking on ‘Manage Tickets’ under Event Attendees/Manage Tikcets on the website.
You can search for the event by searching for the name of the event on Explara using the search bar on the website.
To change the status of the event, log in to the website and click on the Events. On the organiser dashboard, click on the Manage and then overview page, Click on the RED button and select the status from the dropdown.
You can create your event by clicking on the ‘Create Event’ button on the website.
You can create new tickets/ registration, edit existing tickets/ registrations and delete unwanted tickets/ registrations until a ticket is purchased or a registration completed has been processed.
Yes, you can. Discount on the tickets can be created by clicking on ‘Create/View Discount’ on the ticket/registration page. There are three types of discounts:
- Flat Discount – This discount enables you to give a discount to a particular ticket type which can either be a percentage or a fixed number.
- Code Discount - This discount option lets you create a ‘code’ for the ticket through which customers can avail a discount, by entering the code while choosing the ticket/registration.
- Bulk Discount - This discount option lets you give out discounts for big groups of registrations
You can create a customized form by enabling and adding additional forms by going to attendee form under event setup.
You can give access to your event for multiple team members by adding their respective email IDs to the event under access control.
The attendee list will be available under the ‘Attendee’ tab, which consists of the attendee list and the buyer list
Once an event is created, you can add the widget iFrame code to your website, which will be available under Promote – Ticketing/Registration widget. We also enable Facebook App page integration, where the registration feature can be integrated with a Facebook page.
You can add members to our ‘Affiliate Program’, which will generate a unique referral URL for each member added. You can also define the commission while adding the members as well.
The revenue generated from your event, is deposited in Explara’s account. The money is then transferred to your account added under the ‘Bank details’ option. The money is transferred within 5 bank working days after the conclusion of the event.
Your amount will be transferred within 5 working days, post the conclusion of the event.
The invoice will be sent to the registered email id after the money is transferred to you.
To cancel a ticket, the buyer needs to reach out to the event organiser at the contact details mentioned on the confirmation mail or on the e-ticket.
Do not worry. If the transaction was successful, our system will release a ticket to your email ID. If not, the amount will be reversed by the payment gateway/bank in your account in 3-5 working days. If the issue exists, please send a mail to support@explara.com mentioning your email Id used while making the transaction.
You will have to contact the event organiser with respect to the request for refunds. Explara has no authority to cancellation or refund any ticket/ registration.
You can search for the buyer with the buyer’s email ID or name and click on the ‘Cross’ action button to cancel the registration. You can initiate a full refund, a specific amount refund or a refund deducting the processing fee. Once you do so, we shall take care of refund process for the respective buyer.
In a situation where your event gets cancelled, you can either:
A. Initiate a full refund, in which case, you will have to transfer the total processing fee to complete a full refund.
B. Initiate a refund deducting the processing fee, by clicking on the ’Cross’ action button for all buyer lists.
C. Initiate a specific amount that you can define as an organizer.
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I have an event hosted on Explara and would want to integrate my merchandise. Will that be possible?
We sure do provide a solution to integrate your merchandise with your event. All you need to do is enable merchandise for your event page by changing the settings on your event page. Go to Event Setup > Settings > Enable Merchandise and you are all set to go! Applicable only if the accounts are same
You can copy the iFrame code widget link which is available on the ‘Promote’ section in your merchandise page to integrate the widget on your website.
You can definitely integrate your merchandise page with your Facebook page by following the steps to do the same in the ‘Promote’ section of your page.
While creating the product, you can set the quantity for the number of units you want to sell per product.
Glad you asked! ‘Waitlist’ quantity is the number of units you are capable of selling after your product quantity is concluded.
Explara is not responsible for shipping the products as we are a platform which enables selling of your merchandise.
Yes, you can go ahead and buy more than one type of product.
We provide wallet money payments like Ola Money and PayTM apart from payment gateways enabled as payment modes.
Please reach out to the seller to check for the refund and cancellation policy. Explara is just the online service provider and has no authority to cancel or refund.
The organiser defines the cancellation charges after consultation with Explara. The charges will be mentioned in the terms & conditions.
Please check the cancellation and refund policy with the Seller of the product. Explara is just the online software solution provider and has no authority to cancel or refund.
You need to create a merchandise page by logging into the website. And then create and associate the products with the page.
It’s nice to know that you have managed to create your own merchandise page. All you need to do now is set up your product categories Caps, T-shirts,etc. and add your products under the categories.
You just need to select the products you want to sell by selecting them in the ‘Merchandise’ tab in you page.
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No you cannot change your plans. You will have to cancel your previous booking, and do a fresh booking.
Please check the cancellation and refund policy with the event planner / organiser
You cannot. You can submit the information once again, or contact the organiser regarding the same.
Please reach out to the event organiser/ planner as per the contact details mentioned on the confirmation mail.
You can add unlimited number of hotels and rooms to your Stay and travel page.
Yes, you can do so. You just need to create your stay and travel page and add your hotels and their rooms to get going with your accommodation bookings.
As of today, we only support INR and USD. We do accept all international and domestic cards for payments.
I want to delete a hotel that I created, but there have been booking for that hotel. Is it possible?
Unfortunately, once a booking is done, you cannot delete that room/hotel. You can although change the status to ‘Pause’.
You can select the pre-defined forms for different modes of travel for your stay and travel page by selecting them in the ‘Travel Forms’ tab and then choosing them in the ‘Inventory’ tab in your page.
We do not have the module to customize the form. Our Tech team warriors are working on it!
No we don’t provide the solution for booking for travel.
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You need to create your Event page first by following the easy steps for creation of event pages. Once you do so, you need to define Abstract types, topics and your reviewers. Now you can start receiving your papers.
Abstract list where you upload the papers from various authors in the respective types and topics.
You can add them under ‘Reviewers’ tab. You need to enter their basic details such as Name, email id, contact number etc.
You can add them under ‘Authors’ tab.
‘Promote’ tab helps you to send out emails to all your participants or a specific set of people.
You can set your submission page password in the ‘Settings’ tab.
You need to contact the organiser, who will upload the abstract for reviewing and viewing on the page.
The abstract is password protected. You need to contact the organiser for the password to access the page.
It very much does. All you need to do is go to settings and find the author settings to set the number of submissions per author.
It very much does. All you need to do is go to settings and find the author settings to set the number of co-authors to be added to an abstract.
- Yes you can do so by going to the ‘Settings’ tab and enabling ‘Allow authors, whose abstracts have been accepted, to re-submit their abstracts’ under author settings.
You can do that by going to ‘Book Builder’ to compile and print your book.
Go to ‘Abstract List’ and click on ‘edit’ to make the changes.
You can go to the abstract list and select ‘reviewer’ under the action column.
Go to settings and set the word limit for abstract summary.
Go to settings and set the total number of abstract submissions that you can intake.
Go to settings and set the start and end dates for your abstracts to ensure your authors submit their abstracts within the dates allotted.
Go to settings and set the end date for your reviewers to submit their reviews.
Go to settings and enable double blind reviews to hide author details.
Yes you can do so by going to the ‘Settings’ tab and enabling ‘Allow reviewers to re-submit reviews on accepted abstracts’.
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Once you have registered and the data has been synced with the app, you may download the app from the app store and enter your registered email address. if login is mandatory
Alas! As of today we don’t have a module for notifications but we will soon have one in place!
While entering your email ID in the login page, there is an option to reset the password. This can be done by clicking on ‘Forgot Password’ option.
You can define the flow of your app by choosing the pre-defined flow available.
Yes you can add multiple images with image titles by uploading them in ‘Walkthrough’ section of the “App setup”.
You can add one event at a time but if needed,one app can be used for multiple event also. Please reach out to us for such solution.
Please visit our pricing page to add more participant quota to your event app.
You have to purchase the app in order to go about customizing the app.
Go ahead and login to the EMAXIO. Click on ‘New App’ to build your new app.
You can manually create more than one event for your app and edit it after creating it as well.
Yes, you can; by selecting the ‘Import Event’ option while building the app.
You can define the flow of your app by choosing the pre-defined flow available.
Yes you can add multiple images with image titles by uploading them in ‘Walkthrough’ section of the “App setup”.
You can add one event at a time but if needed, one app can be used for multiple event also. Please reach out to us for such solution.
Select the participant you want to chat with, click on the chat option available in the profile at the bottom and start networking!
We are product company and know how important it is to make products user friendly! The chat feature is similar to Whatsapp everyone uses Whatsapp! wherein you can send documents, images, videos and much more!
Go to the ‘Chat’ tab on the side panel, and on the top right corner, there is an option to create a group with the participants you wish to make a group with and you are all set to go!
The meetup option enables you to request a meetup request with the participant you want to meet-up with.
If the number has been added in the participant's profile, you can go ahead and call him up!
Emaxio enables gamification for organisers. You can customize your campaigns accordingly.
A participant can view sessions, chat with other participants, join and attend sessions and much more.
Participants can edit their profile and enhance it by adding their social media links and additional biographical description. The option to edit is available on the side panel.
You can send notifications to all your app users by using the ‘Engage’ option.
You can send out emails to all your participant types, send out individual emails or upload a XLS file containing email IDs.
We provide a module where you can integrate social media platforms, namely Facebook and Twitter. You can paste the Facebook page URL to integrate it to your app.
We provide a module where you can integrate social media platforms, namely Facebook and Twitter. You add your Twitter handle to integrate it with your app.
Setting up live polling for your app is easy. Go to the App dashboard and click on Engage and select survey & poll. On the page, click on survey.explara.com and create the survey. Now, click on send survey from the App dashboard and select the survey.
You may enable registrations by enabling tickets using the external URL feature or by importing an event which has tickets enabled in it.
You will have to manage your registrations using the platform you have enabled tickets in.
We only enable syncing of attendees if the event is hosted on Explara ticketing platform. If not, you can manually upload your participant types.
The Sessions can be viewed from the navigation page if enabled or from the side panel. The session will have a description, the venue and the time details.
You can choose your session and select ‘Join the session’ to attend a particular session.
Go to the ‘Speakers’ tab and select the speaker that you are interested in. Once you do so, you will see which sessions is the speaker presenting and attending.
It’s a completely native App developed on Android and iOS frameworks respectively. It contains webpages like ‘About Us’ or ‘Company profile’
Android app takes 3 to 5 days extra time if any new features while the iOS app takes 7 days. this is dependent on the iOS approval which usually takes 3 to 7 days
The app can be used for a year, from the day of publishing the app.
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You can scan and check-in your attendees. You do not need to have a internet connection to manage your attendees.
We make it really simple for event organisers to manage the event. After you log in to the app, the data gets synced and all your events, along with the respective attendee lists will be available.
Check the attendee check-in option, which has an option to scan the codes. It will automatically check-in your attendee.
Check the attendee check-in option, which has an option to scan the codes. It will automatically check-in your attendee.
The current version of the android app v.1.5 and for iOS v.1.4.1
The version supported by the app for mentioned below:
- Android - 4.1 and up
- iOS - 8.0 or later
You need to check the app version and your OS version as well. See if it is compatible with your system. We always recommend you to use the latest version of the app.
Do not worry! Try logging in once again and you should see your events. Make sure your events are up and running on our ticketing platform.
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To create a local group, create an account on the website and then login and click on create a local group. And follow the steps going forward.
To create membership plan, click on group setup and then click membership plan. On the membership plan page, click on Paid / free membership and enter the details and click on save icon.
You can search for your group by using the search bar on the website. On the group page, you can click on Join to register as a member.
A mail will be sent you 5 days before the membership expiration date with a unique URL for renewal till the date of membership expiration day.
Yes, you can view the profile page of the other members. You can also initiate a discussion with other members on the group page under the tab name Discussion.
Yes, you can view the profile page of the other members. You can also initiate a discussion with other members on the group page under the tab name Discussion.
To cancel your membership, you need to reach out to the group moderator as they will be able to help you better. The contact details is mentioned on the confirmation mail.
No, you cannot upgrade your membership plan. The only way forward is to request for the cancellation of the previous membership type and purchase the upgraded membership plan.
To cancel a membership, go to member and click on member list. Search the name of the member and click on the cancel icon under action and then confirm to delete the membership.
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